The most common transport-related complaint you hear from new employees in their first week, before a campus has Employee Shuttle Management Software in place?
Almost always, it's some version of "I didn't know which shuttle to take." Experienced employees know their route by memory — which gate, which timing, which stop is closest to their building. A new employee doesn't have that muscle memory yet, and if the shuttle information is buried in an onboarding PDF nobody reads, they're left guessing on day one, usually standing at the wrong gate wondering if they've missed their ride.